Below are a few of the reasons to outsource your back office loan processing functions:

Distributed Processing - An Established Company Not A Mom and Pop Operation To Process Your Loan
Professional Customer Service - Whenever You Need Us We Are There
Compliance - We Act as Your Compliance Team
Technology - Complete Paperless Processing Workflow
Reporting - Stay In The Know At All Times
References - Check Out Our Track Record
Speed - The Faster We Close Your File The Faster You Get Paid And So Do We
Hassle Free Transition - Do not Change the Way You Work
Mentoring - Support for New Brokers/ Loan Officers

Distributed Processing - An Established Company Not A Mom and Pop Operation To Process Your Loan

Before you outsource your processing to a loan processing firm make sure that your file will not be at the mercy of a single person there. People fall sick, change jobs or have bad days. Outsourcing will not be a better solution for you if your processing company has the same human resource challenges that you have with your in-house processor. InuvaLP is part of the Inuva Group of companies at 250 strong members you will be working with a company that has built its reputation on being a leader in the mortgage outsourcing arena.

At Inuva Loan Processing we utilize a distributed workflow with teams of employees specialized in performing a certain piece of the loan processing task with accuracy and timeliness. This is a similar system used by major lenders processing departments. This unique distributed processing model allows us to make our loan processing division scalable and able to respond quickly to changes in volume or a rush of files needing critical attention.

Professional Customer Service - Whenever You Need Us We Are There

Any delays beyond our control such as a non-cooperative borrower or a lender delay due to an overburdened underwriting department for example is notified to you immediately by email and then escalated with a phone call to you. We believe you need to know the good news of a file closing as well as some of the unavoidable complications that might arise during processing a loan file.. We only get paid when the loan closes so our interest is perfectly aligned with yours. Closing loans of all varieties, going to different lenders is what we do in volume on a daily basis. We are focused on closing the file and closing it as fast as we possibly can. See the details of our process on  this page.

Compliance - We Act as Your Compliance Team

If you are a lender originating your own loans, are you sure that you are following all state and federal compliance requirements such as RESPA, TILA, ECOA while originating your loans? Are your loan documents prepared so that they can stand up to an audit? This is another necessary headache you can get rid of by outsourcing your loan processing to us. We maintain detailed checklists of compliance requirements for every state. Any non-compliance is reported to you immediately for correction.

Some of our clients are owners of net branching or similar branch operations considered about branch compliance or fraud who require/ recommend their branches to send files to us for central processing so that they can keep control.

Technology - Complete Paperless Processing Workflow

We use the latest document workflow and imaging technology to make our processing system  paperless and streamlined. All physical documents we receive are first scanned and then archived. All our processors work on our image viewing software which is integrated with our distributed processing workflow system. Documents that are faxed or emailed to us are already in electronic format and are quickly indexed to the loan they belong to and forwarded to a human operator for review.

Every loan document, every email or fax communication, courier waybills, in short every document relevant to the loan file are scanned and instantly accessible to you through our secure online loan status and image retrieval portal. We store these images for a minimum of 3 years or more based on state guidelines. On request the loan documents are also available to you on CD format. Your loan file is imaged and available for access in our system 24/7, you do not have to worry about taking on the additional cost of having a scanning vendor scanning and archiving your loan files post-close.

Reporting - Stay In The Know At All Times

With InuvaLP, just because you have outsourced your processing does not mean that you will have to outsource the control and knowledge of where your files is at any time. Our online loan pipeline tracking system gives you real-time access to the status of your file and detailed reporting. You can opt to get email alerts at various stages of the processing. Email end of day or end of week reports on your entire pipeline are also available if you would rather monitor the progress of your pipeline of loans at regular intervals. If you have a significant volume of files we will do regular joint conference calls to monitor the progress of your pipeline.

Of course your designated Account Manager and Senior Processor is available at all times to answer any questions pertinent to your file. Most of our clients are comfortable monitoring their pipeline and escalating emergency issues over the phone.

References - Check Out Our Track Record

Our happy clients are our best sales people. We have built our business one client at a time choosing to work with professionally managed brokerages and lenders. From our perspective when we work with a new client it is a relationship that has to be built on mutual effort and professionalism. Ask us for references from our satisfied clients.

Speed - The Faster We Close Your File The Faster You Get Paid And So Do We

At Inuva Loan Processing we pride ourselves on the fast closings. Of course we need a fully cooperative loan officer/broker and borrower to get to that goal, but our system is geared for super fast follow-ups and reminder trails so that we hardly ever miss our Service Level Agreements that have been created for each stage of the loan processing workflow.

Any delays beyond our control such as a non-cooperative borrower or a lender delay due to an overburdened underwriting department for example is notified to you immediately by email and then escalated with a phone call to you. We believe you need to know the good news of a file closing as well as some of the inevitable unavoidable twists situations that closing a loan can have. In the end we only get paid when the loan closes so our interest is perfectly aligned with yours. Closing loans of all varieties, going to different lenders is what we do in volume on a daily basis. We are focused on closing the file and closing it as fast as we possibly can. See the details of our process on the this page.

Hassle Free Transition - Do not Change the Way You Work

We make it easy and hassle-free to outsource your loan processing. Simply send us a loan to process with a loan submission form, initial loan docs and a lender prequalification and we handle the rest of the steps for you. It's a simple and painless process and our processing team works to make it as seamless a transition for you as possible.

Mentoring - Support for New Brokers/ Loan Officers

Our loan processing service is not just good for veteran brokers and lender, it is also ideal for the novice loan officer or broker who needs a lot of hand-holding through the process of actually closing a file from the time they have an application in hand. A dedicated Senior Processor with many years of experience in the industry will walk you through the progress of your loan from the time we receive it for processing to closing. Although we do not select lenders or products for you we can frequently recommend lenders and products that might suit a particular loan scenario. If you'd rather have us do the product placement that service is also available for an additional per file fee. Call us for details.